- How do I get an In-home Display?
- When can I get a Smart Meter?
- I have a 1st Generation Smart Meter (SMETS1); will I need an upgrade?
- How do I read my gas Secure smart meter?
- How do I read my electricity Secure smart meter?
- How is my personal data kept safe when I have a smart meter?
- See all 31 articles
Bills and Payments
- Why has a payment been taken on the day my account went live?
- Why have I received a bill from another supplier?
- I have a credit on my account, what happens next?
- I have a fixed tariff, why has my direct debit changed?
- I have received a bill from my old supplier
- How can I pay my Homeshift bill?
- See all 10 articles
- What is the meter reading validation process?
- I have had my final bill from my old supplier and the meter readings don’t match our opening readings, and now I have a wrong final bill
- How do I read my electric and gas meters based on the meter type?
- Why is it so important to submit meter readings?
- How do I submit a meter reading?