I need help understanding my bill

Your bill has lots of helpful information but can appear a bit daunting at first. Don't worry, below is a break down of your Homeshift energy bill to give a better understanding of the information it contains and how we calculate charges and the balance of your account. 

 

Your bill is a PDF document that can access through your Homeshift dashboard.

 

Your Bill

The first page of your bill contains a lot of information including:

 

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The name of the account holder and the billing address

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The account number

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The billing period that the charges apply to

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The date the statement was issued and the statement number

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A list of charges applied within the billing period - more detail on this below

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The balance of your account

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A list of payments made within the billing period

 

 

Understanding my charges

Below is an example of the list of charges you will see on your bill, you can see what each item means to help you understand how we calculate your current balance. 

 

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Previous balance

The balance of the previous statement, this can either be positive or negative depending on if your account is in credit or debit.

If this is your first energy bill this would be zero. 

 

Payments & Adjustments

Any payments made to the account within the billing period. 

 

Gas Charges

The cost of the gas used for the billing period.

 

Electricity Charges

The cost of the electricity used for the billing period.

 

Other

Any credits added to the account within the billing period. 

 

Standing Charges

These are the monthly costs involved in supplying your home with energy, they pay for things like cables, gas pipes and your meter.

 

Total VAT

The total VAT applied to the electricity, gas and standing charges.

 

Total

This is the sum of all the credits and debits in your billing period. the total amount of credit or debit in your billing period after charges have been deducted from the payments. In the example we can see that there has been no payments and a total of £21.17 debt will be added to the previous balance to calculate the current balance.

 

New Account Balance

This is the balance of the account after the ‘Total’ is applied to the ‘Previous Balance’. A debit is shown by a ‘-’ before the amount. In the example above, the total charge is in a debt of £52.92. 

 

 

So now that we can see the cost of the charges and how they are applied to your account, we can review how they are calculated using your meter readings. On pages three and six (if you have both gas and electricity) you will find the calculations for your energy charges. 

 

 

How are my gas charges calculated?


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Reading across:

Opening Read - This is the reading at the start of the billing period and is also closing read on your last bill. 

Date - This is the date for the start of the billing period. 

Closing Read - This the reading at the end of the billing period. 

Date - This is the date for the end of the billing period. 

Unit - The amount of units between the reads.
For example we can see that the two reads are 24786 & 24797. There are 11 units between the readings so this is the amount we will charge for. 

kWh - The amount of kWh converted from the units. We have to convert the unit to kWh, which can either be ft3 or m3 , so they are in the same unit. You can find the complete calculation at the bottom of the 4th page. 

Pence per kWh (ex VAT) - This is your unit rate without VAT. 

Charge - This is the total charge for your consumption only, without VAT. 


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Reading down:

Standing Charge (Excluding VAT) - The amount of days between the start and end of the billing period. 

In this example there are 8 days between the dates, which is multiplied by the standing charge (0.1598 pence per day) which totals £1.28 (without VAT). 

Total Gas for this period - This is the total amount of gas charges applied in the billing period without VAT. 

Total VAT at 5% - The total amount of VAT applied to the standing charge and gas consumption charge. VAT is charged at 5%. 

Total Charges for this period - The consumption, standing and VAT charge added together. 


 

 

How are my electricity charges calculated?

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Reading across:
Opening Read - This is the reading at the start of the billing period and is also closing read on your last bill. 

Date - This is the date for the start of the billing period. 

Closing Read - This the reading at the end of the billing period. 

Date - This is the date for the end of the billing period. 

Rate - This shows the rate that is being applied to the readings. If you have an economy 7 meter, you should see Day and Night rates. If you are not sure what type of meter you have, please get in touch and we will be more than happy to help. 

kWh - This is the amount of units (kWh) between the two readings. 

In the above example we are calculating the amount of kWh between 80679 and 80767 which is 91 kWh. 

Pence per kWh (ex VAT) - This is the unit rate per kWh. 

Charge - This is the kWh multiplied by the unit rate excluding VAT. 

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Standing Charge (excluding VAT) - The amount of days between the start and end of the billing period. 

In this example there are 8 days between the dates, which is multiplied by the standing charge (0.2637 pence per day) which totals £2.11 (without VAT). 

Total Electricity for this period (excluding VAT) - The total amount of electricity charges applied to the account within this period. 

Total VAT at 5% - The total VAT applied to the consumption and standing charges. 

Total Charges for this period - The consumption, standing and VAT charge added together. 




 

Where can I see the meter readings that were used and submitted during the billing period?

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To review the meter readings that we have used to calculate your bill you can go to page 4 and 7, they will appear in a list like this. 

Read Date - This is the date that the reading was either estimated on or submitted on. 

Read type - ‘C’ identifies that this is a customer read, meaning that it is accurate. ‘E’ identifies that this is an estimated reading. This will appear if we have not received meter readings within the billing period. 

 

We hope that this guide has helped breakdown how charges are calculated on each bill and if you need further guidance, please do not hesitate to get in touch and we will be more than happy to help. 

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