How do I read my electric and gas meters based on the meter type?

Your meters for both electric and gas can vary in shape and size, depending on the model. 

Pro tip:  When reading your meter, don’t include any readings in red or after the decimal point.

To find the right instructions for your fuel, from traditional to digital, find the meter that looks like yours and see how to read it.

It’s quick and easy to submit your meter readings through your portal by logging on to your online account below:

Submit your readings

Electricity meters 

Find your meter type below and follow the instructions to take your meter readings and submit them on your portal.

Note: Electric meters are in kWh

Standard meters

Single rate meters 

A single rate meter displays only one reading.

How to read:

1. Take the reading starting from the left and right excluding any numbers in red

Example: The reading for this meter is 44955

Two rate meter (Economy 7)

The two-rate meter records your consumption for day and night and so will have two numbers on them - we need both.

How to read:

1. Take the reads from left to right excluding any numbers in red.
2. We need both meter readings. When you go to submit your readings, you will see two boxes to input your readings.

Example: 

Low is your night reading - the read here is 47428

Normal is your day reading - the read here is 06019

Digital meters

Meter reads are displayed on the screen taking the first 5 digits and ignoring any number after the decimal point. 

 

Single Rate meter (Digital)

A single rate meter displays only one reading.

Take the readings from left to right excluding any numbers after the decimal point.

Example: The above meter reading is 07437

Two rate meter (Digital)

The two-rate meter records your consumption for day and night and so will have two numbers on them - we need both.

There are two different types of two rate meter:

1) Rate 1 and Rate 2 are shown on the same screen

2) Rate 1 and Rate 2 are shown on different screens and require users to cycle between them (below example)

How to read:

1. Take the readings from left to right.
2. Exclude any numbers after the decimal point.

Example: The above meter reading is Rate 1 16932, with Rate 2 available after pressing the blue button.

Dial meters 

An electricity dial meter has 5 or more dials. They each turn to point to a number between 0 and 9.

Note: The direction of the dials can alternate between clockwise and anti-clockwise.

How to read:

1. Take the readings from left to right 
2. If the arrow is between the two numbers, take the lower number
3. If the arrow falls between 9 and 0, that value is 9
4. If the arrow is directly over a number, check the next dial to the right. If the next dial is between 8-9, then reduce the value for the dial on its left by one.

Example: The above meter reading is 60169

Gas meters 

Find your meter type below and follow the instructions to take your meter readings and submit them on your portal.

Note: Gas meters are in m3 or ft3 (imperial)

Standard meters

Imperial gas meter in ft3

How to read:

1. Take the readings from left to right.
2. Exclude any numbers in red

Example: The reading for this meter is 1466

Gas meter in m3

How to read:

1. Take the reading from left to right excluding any numbers in red.

Example: The above meter reading for this meter is 3383

Dial meters

Note: The direction of the dials can alternate between clockwise and anti-clockwise.

How to read:

1. Take the readings from left to right 
2. If the arrow is between the two numbers, take the lower number
3. If the arrow falls between 9 and 0, that value is 9
4. If the arrow is directly over a number, check the next dial to the right. If the next dial is between 8-9, then reduce the value for the dial on its left by one.
5. Ignore any red dials or dials marked 1/10

Example: The above meter reading for this meter is 7120

Smart meters

There are various types of smart meters. Find your type below and follow the instructions.

Note:

• Smart electricity meters, your reading will be followed by kWh.
• Smart gas meter, your meter reading will be followed m3.
• Remember to leave out any numbers after the decimal place.

Smart meters with number keypads

Gas meters

How to read:

1. Press 9 on the keypad, and you will see 'Volume' and a reading followed by 'm3'.

Single rate electricity meters

A single rate meter shows only one reading.

How to read:

1. To get a meter reading, press 9 on the keypad to get a read which will display as kWh.

Two rate electricity meters

Note: There are two types of two rate meters, to find yours, look for the name printed on the front of the meter, it will be either ‘Liberty 100’ or ‘Liberty 110’.

How to read:

For 2 rate Liberty 100 meters:

1) Press the 6 keypad a few times to get a read, you will see ‘IMP R01’ followed by a read. This is your day or peak reading.

2) Then press the 6 button until you will ‘IMP R02’ followed by a read. This is your day or off-peak reading.

For 2 rate Liberty 110 meters:

1) Press 9 on your keypad to see ‘IMP R01’, your day or peak read.

2) Then press the 9 button again until you see ‘IMP R02’, this is your night read or off-peak read.

Smart meters with a green button labeled ‘A’

This is an electricity meter.

How to read:

1. Press the green button and wait for the display for ‘Total Act Import’. The reading a read should be followed by kWh.

For two rate meters, after pressing the green button it'll have a ‘01’ and ‘02’ reading. One for day and the other for night. Record both numbers.

How you read your 2 rate meter depends on its type:

Type 1 - SMETS1 or a Non-SMETS Smart (NSS) meter

These meters are white and have a black panel that runs across the top of the meter where the screen is.

1) Press A button to bring up readings

2) Press A to swap between readings

Type 2 - SMETS2

These meters are all white

1) Press and hold B button on the keypad for two seconds to bring up readings

2) Press A to swap between readings

Smart meters that have an ‘A’ and ‘B’ Button

How to read:

1. Press the A button and wait until you see ‘Credit On’, then press the ‘A’ button again until you see 'Meter Index', and again to show your reading.
2. Electricity reading will show kWh.
3. Gas readings it will show in m3.

Aclara SMETS 2 meter

How to read:

1. Press the ‘A’ button to wake up the meter, and then continue to press the ‘A’ button until it displays ‘Total Active Import’. 

Landis and Gyr SMETS2 Meters

How to read:

1. Press the ‘B’ button to wake up the screen, if you see an option for meter boost press ‘A’ to select ‘No’. 
2. To get your gas reading, press either ‘A’ or the ‘B’ button to obtain your meter reading.

 

EDMI SMETS 2 meter

How to read:

• For a single rate meter, your read should auto display on the screen if you press any button.
• For a two-rate meter press the ‘OK’ button which should take you to the billing screen. Press the ‘OK’ button again to see reads for ‘R1’ and ‘R2’.
• For gas meter reads should auto display on the screen. If not, press any button to wake up the screen to see your meter reading.

Kaifa MAI20 SMETS 2 meter 

How to read:

1. The meter will cycle through 4 displays automatically and you should be able to see your reading in kWh.

Smart meters with no buttons

How to read:

• For a one-rate meter, the screen will display a read with ‘R1’.
• For a two-rate meter, it will cycle through the display of reads showing ‘R1’ and ‘R2’.
• Ignore any 'T' readings. This stands for 'total' and we don't need this.

Any questions?

You can get in touch with the team by emailing us: [e-mail]