I am moving out, what do I need to do?

We understand that moving home can be a stressful time, so we hope this guide helps to take away a bit of the stress.

Did you know we can also help get your energy and internet services set up in your new home? If this is of interest to you, theres is some further information below.

What information do we need when you move out:

We need:

  • Your move out date
  • Your final meter reading taken on or around your last day (a photo would be great if you have one)
  • Your forwarding address
  • Your letting agent/ landlords details

What happens next? 

Once you have moved out, we will close down your account for you. If you have a direct debit open, please do not cancel this as if you are in a credit we will need to refund you and if there is a debit we will need to take one more payment. Typically, you will receive a final bill within 4 weeks of your account being closed. If there is a credit to be refunded, you can expect this within 10 working days of your final bill.

If you would like to take us with you:

Please let us know the following information:

  • The date you are moving into your new home.
  • Your new address. 
  • What services you would like.

As soon as we have this information, someone will be in touch to let you know about the services we offer and help get the ball rolling to set these up and also let you know any other helpful tips to make your move easier. 

As always, if we can be of help, please get in touch.


The Homeshift Team

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