As you can imagine Customer Care Team are busier than usual during these uncertain times. This may mean that it takes a little longer than usual to reply but we aim to reply within 3 working days.
You can email us at firstname.lastname@example.org.
You can call us on 020 3002 7703; we are available Monday to Friday 9am to 5pm (excluding bank holidays).
Experiencing a power cut or emergency?
If you’re experiencing a power cut you can call 105. Please note that if there’s an immediate emergency risk, you may want to contact the emergency services too.
If you have a gas emergency, please call 0800 111 999.