I have a smart meter so why is my supplier asking for a reading?

As with all wireless technology, smart meters may occasionally experience connectivity issues. Just like your mobile phone or Wi-Fi networks, these problems can be caused by a number of issues and we will endeavour to resolve this quickly. If your smart meter cannot communicate with us (Colorado Energy) via the designated wireless network, we may ask you for a temporary manual meter reading so that your bills will remain accurate until the problem is resolved.

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