Help, I have a power cut!

If you’re experiencing a power cut, firstly we would recommend you check that a fuse hasn't tripped. This is to understand if there’s a problem with your home's wiring, or whether it’s related to a local power cut. 

We'd suggest that you consider:

  1.   What’s been affected? Has everything turned off; or is it all appliances or lights only?

If your lights have gone out, but your appliances still work, there may be a tripped fuse at your home. We would recommend you check your fuse box.

We have put together a short guide on how to check your fuse box 

  1.   Check your street lights, are they on outside?

If you have a power cut in the evening, have a look to see if there are still street lights on. If the street lights are on, it’s likely an issue with something in your house.

  1.   Have my neighbours got power?

If your neighbours’ power is still on, it may mean there is an issue with your house’s wiring


What to do if there aren't any tripped fuses:

We’d suggest that you call 105; they are available 24 hours a day.

It’s free of charge to call them, and you will be put you through to your local network operator who can give you help and advice.

You can also call 105 to report and or obtain information on a local cut.

Please note that if there’s an immediate emergency risk, you may want to contact the emergency services too.


I have called 105, and they have advised that it's not a local power cut and there hasn’t been any tripped switches.

Please contact us, so we can help you further. We will ask you a bit about the issue, and ask you to confirm if:

  • There is a burning smell coming from the meter?
  • Whether you noticed if there is any smoke coming from the meter?
  • Whether there is someone living at the property?
  • The best contact phone number for you.
  • Are there any vulnerabilities at the property? Specifically,
    • Does anyone at the property rely on medical equipment (ie is the customer on a ventilator)?.
    • Does anyone at the property have a disability / serious or chronic illness?
    • Does anyone at the property have a sight impairment?
    • Does anyone at the property have dementia?
    • Does anyone at the property require medicine to be refrigerated?
    • Are there any children under the age of 5 in the property?
    • Is any one at the property isolating? 

DO's and DON'T DO's

  • DO NOT use a mobile phone in the property.
  • DO NO smoke or use electrical switches, matches, or naked flame
  • Open all windows and doors if safe to do so.


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